FAQ
1. When Will My Order Ship?
Orders are typically processed and shipped within 1–3 business days after your order is placed. Once your order ships, you’ll receive a confirmation email with tracking information.
2. How Long Does Shipping Take?
Shipping times may vary depending on your location and the fulfillment center handling your order.
Most U.S. orders are delivered within approximately 3–7 business days after shipment. International delivery times may vary.
Once tracking information becomes available, we’ll send it to the email address associated with your order.
3. Can I Cancel or Change My Order?
We process orders quickly, so please contact us as soon as possible if you need to cancel or make changes to your order.
While we’ll do our best to accommodate your request, we cannot guarantee cancellations or changes once an order has entered processing or has already shipped.
4. What Is Your Return & Refund Policy?
Your satisfaction is important to us. If there is an issue with your order, such as a damaged, defective, or incorrect item, please contact our customer support team and we’ll be happy to help.
Please contact us before returning any products so our team can review your request and provide the appropriate next steps.
Refunds, replacements, and returns are handled on a case-by-case basis in accordance with our refund policy.
5. What Payment Methods Do You Accept?
We accept major payment methods, including Visa, Mastercard, American Express, Discover, PayPal, and other payment options displayed at checkout.
6. What If I Entered the Wrong Shipping Address?
If you notice that your shipping address is incorrect or incomplete, please contact us as soon as possible.
If your order has not yet been processed or shipped, we’ll do our best to update the address. Once an order has shipped, however, we may not be able to make changes.
Need Additional Help?
We’re happy to help.
Contact us through our Contact Us page or email us at support@fidususa.com.